User Data Protection
vcuci

Introduction

vcuci ("we", "our platform") operates the website vcuci.one as an online betting platform that provides a range of entertainment services to Malaysian users aged 21 and above. We are committed to protecting the privacy of every individual who uses this platform.

This Privacy Policy describes the types of information we collect from users, the purposes for collecting it, how that information is used and shared, and the rights you hold as a user regarding your personal data.

This Policy applies to all users who visit, register an account on, or interact with the vcuci platform through any device or communication channel. By using the vcuci platform, you acknowledge that you have read and understood the terms in this Privacy Policy.

Information We Collect

vcuci collects information from various sources to provide a secure and responsive service. The information we collect falls into two main categories:

Information you provide directly:

• Full name as shown on your identity card (MyKad) or passport
• Date of birth — to verify that you are aged 21 and above
• Active email address for account communications
• Mobile phone number registered in Malaysia
• Payment method details: Touch 'n Go eWallet, DuitNow, online banking (FPX) or cryptocurrency wallet details (USDT, BTC, ETH)
• Identity verification (KYC) information when required, including supporting documents

Information collected automatically:

• IP address and general location information (not precise)
• Device type, operating system and web browser details
• Activity log data: pages visited, access times and session duration
• Transaction records: deposits, withdrawals, bets and game activity
• Cookies and similar tracking technologies to improve the user experience

Purposes for Using Personal Information

The information we collect is used solely for legitimate purposes related to the delivery of vcuci services. The following are the primary purposes for which user data is used:

• Account verification and KYC: Ensuring every user is a real individual who is eligible to use the platform, including verifying the minimum age of 21.
• Financial transaction processing: Processing deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency accurately and securely.
• Support service delivery: Enabling vcuci's 24/7 support team to assist you more effectively via live chat and email.
• Security and anti-fraud: Detecting and preventing suspicious activity, identity fraud or misuse of the platform.
• Responsible gambling: Monitoring betting patterns to identify signs of gambling problems and provide appropriate support.
• Regulatory compliance: Meeting reporting obligations to the international licensing authorities that regulate vcuci's operations.
• Platform improvement: Analysing how users interact with the platform to improve service quality, interface and overall performance.
• Important communications: Sending notifications related to your account, transactions, policy changes or security information that you need to know.

vcuci does not use user data for privacy-invasive profiling, third-party advertising or any purpose not stated here without obtaining your consent first.

Sharing Information with Third Parties

vcuci does not sell or transfer users' personal information to third parties for commercial purposes. However, there are limited situations where we need to share data with certain parties:

• Payment service providers: To process financial transactions, the required information is shared with Touch 'n Go, DuitNow, FPX banks and relevant cryptocurrency exchange platforms. These providers are bound by strict confidentiality agreements.
• Game software providers: Game session information is shared with software developers who supply games on the vcuci platform to ensure a smooth and fair playing experience.
• Licensing authorities: Compliance reports required by our international licensing regulatory body may contain aggregated data or certain account information.
• Legal requirements: Where we are required by law, court order or a valid enforcement investigation, we may need to disclose certain information to the relevant authorities.
• Protection of vcuci's rights: Information may be disclosed where necessary to investigate, prevent or take action regarding illegal activity or violations of the terms of use.

In all of the above cases, data sharing is limited to only the information required, and the receiving parties are subject to appropriate confidentiality obligations.

Cookies and Tracking Technologies

vcuci uses cookies and similar tracking technologies to improve the user experience on our platform. Cookies are small data files stored on your device when you visit our website.

The types of cookies we use include:

• Session cookies: Required to maintain your logged-in status during an active session. These cookies are automatically deleted when you close your browser.
• Preference cookies: Store your personal settings such as language, display theme and notification preferences for ease of use.
• Analytics cookies: Help us understand how users interact with the platform for improvement purposes. This data is used in aggregated form and does not identify you individually.
• Security cookies: Used to detect suspicious activity and protect your account from unauthorised access.

You can manage or block cookies through your browser settings. However, some vcuci platform features may not function optimally if essential cookies are disabled.

Data Security Measures

vcuci implements multiple layers of technical and organisational security to protect users' personal data from unauthorised access, loss, alteration or unintended disclosure.

• SSL/TLS encryption for all communications between the platform and users
• Passwords stored in cryptographically processed form (hashing), not plain text
• Intrusion detection systems that monitor traffic continuously
• Role-based access controls for internal staff
• Regular security audits by independent parties
• Structured incident response procedures in the event of a data breach

While we take reasonable steps to protect your data, no security system is entirely foolproof. Users are also responsible for keeping their account passwords confidential and not sharing login information with anyone.

User Rights Regarding Personal Data

As a vcuci platform user, you have the following rights regarding the personal information we hold about you:

• Right of access: You have the right to request and obtain a copy of the personal information we hold about you.
• Right to rectification: You have the right to request that inaccurate or incomplete information be corrected without undue delay.
• Right to erasure: In certain circumstances, you may request that your personal data be deleted. However, this right is limited to situations where retaining the data is no longer necessary or legally required.
• Right to object to processing: You have the right to object to the processing of your data for certain purposes, particularly direct marketing.
• Right to data portability: You may request that your personal data be provided in a machine-readable format for transfer to another platform.
• Right to withdraw consent: Where the processing of certain data is based on your consent, you may withdraw that consent at any time, without affecting the validity of processing that has already taken place.

To submit a request relating to the rights above, please contact the vcuci support team, available 24 hours a day, 7 days a week. We are committed to responding to every request within a reasonable timeframe.

Cross-Border Data Transfers

vcuci operates under international licensing, which means some of our server infrastructure may be located outside Malaysia. Your personal data may be transferred, stored and processed in countries where data protection standards may differ from those in Malaysia.

In all cases of cross-border data transfers, we ensure that adequate safeguards are in place, including data processing agreements with receiving parties that require a level of protection equivalent to that provided in Malaysia.

By using the vcuci platform, you acknowledge and agree to data transfers as described in this policy.

Child Protection and Age Restrictions

The vcuci platform is strictly for individuals aged 21 and above only. We do not accept registrations from individuals below that age and do not knowingly collect any personal information from children or minors.

If we find that information from an underage individual has been collected without valid knowledge or consent, we will take immediate steps to delete that information and close the account in question.

Parents and guardians who find that a minor has accessed the vcuci platform are asked to contact our support team promptly so that appropriate action can be taken without delay.

Changes to This Privacy Policy

vcuci reserves the right to amend or update this Privacy Policy from time to time to reflect changes in service practices, legal requirements or technological developments. Any material changes will be communicated to registered users via email or in-platform notification before the changes take effect.

The "Updated" date shown at the top of this document indicates the current version of the Privacy Policy. Users are encouraged to review this policy periodically. Continued use of the vcuci platform after any changes is considered acceptance of the updated policy.

If you have questions about changes to the policy or would like to obtain a previous version of this policy for reference, please contact our support team.